Platform 2 Guide — This article applies to the new platform. Looking for classic platform docs? Browse the Platform 1 collection.
Why: Manage your subscription and billing with Member Kitchens to ensure your app runs smoothly and your members have access to the content they love.
Navigate: App Station > Account
In this section, you will learn how to manage your relationship with Member Kitchens, including your subscription, usage metrics, and invoices. This area is distinct from the monetization tools you use to manage your members and their subscriptions.
Quick Start
Click on Account in the App Station sidebar.
Review your current plan and subscription status.
Check your billed user count and understand the difference between billable members and complimentary staff.
Update your payment method via the Stripe billing portal if needed.
Download your invoices for platform fees.
Understanding Your Account
The Account section is where you handle your commercial relationship with Member Kitchens. Here, you can manage your subscription, monitor usage that affects billing, and access invoices.
How This Differs from Monetization Billing
Account: This section bills you for using Member Kitchens, including your plan, usage metrics, and invoices.
Monetization: This area focuses on your members and their subscriptions, including revenue and member invoices. For member-related management, refer to the monetization articles.
What You Can Do Here
Account & Billing:
View your current platform plan and subscription status.
Check the billed user count, which reflects the number of billable members minus any complimentary staff seats.
If you started with a no-card Studio trial, note that access to App Station will be limited to this page until you add a payment method. If you have a card on file and a payment fails, you will retain access while Stripe retries the payment. Update your card here to avoid any interruptions.
Plan & Features:
Compare available plans and switch between them as needed.
Review the features enabled for your current plan, such as analytics tiers, forums, journeys, and the installable app (PWA). Be aware that switching to a plan that does not include PWA will disable existing app installs.
Invoices:
Download or view invoices for your platform fees once billing is fully configured.
Cancellation and Member Apps
If you decide to cancel your platform subscription, the system may guide you through what will happen to your members' subscriptions. Always read confirmation messages carefully and reach out to Member Kitchens support if you have any questions before confirming any actions that could affect your members.
Support
For inquiries regarding charges, contracts, or enterprise arrangements, please use the support channels provided to your organization.
By understanding how to navigate your account with Member Kitchens, you can ensure your app remains operational and your members continue to enjoy their experience.