Platform 2 Guide — This article applies to the new platform. Looking for classic platform docs? Browse the Platform 1 collection.
Why: Manage your subscription and billing with Member Kitchens to ensure your app runs smoothly and your features are up to date. This area helps you understand your relationship with the platform and keep track of your usage and invoices.
Navigate: App Station > Account
Quick Start
Click on Account & Billing to view your current plan and subscription status.
Check your usage metrics, including active and engaged members.
To change your plan, select Plan & Features and compare available options.
Update your payment method through the Stripe billing portal.
Access your invoices by clicking on the Invoices tab.
Detailed Sections
Understanding Your Account
The Account section is where you manage your commercial relationship with Member Kitchens. Here, you can handle your subscription, monitor usage that affects your billing, and explore the features included in your plan.
How This Differs from Monetization Billing
It's important to distinguish between two areas in the App Station:
Account: This section bills you for running your branded app. It includes your subscription details, usage metrics, and invoices from Member Kitchens.
Monetization: This area focuses on your members and their subscriptions to your content. Here, you can manage revenue, member invoices, and subscriptions you sell.
If you need help with member subscription management or your revenue as a creator, refer to the Monetization section and related articles.
What You Can Do in the Account Section
Account & Billing: Here, you can view your current platform plan, check your subscription status, and monitor usage metrics such as active or engaged members. You can also change your plan or update your payment method through the Stripe billing portal.
Plan & Features: This page allows you to compare all available plans and switch between them as needed. You can see which features are enabled for your current plan, such as analytics tiers, forums, journeys, and the installable app (PWA). If you switch to a plan that does not include the PWA, you will receive a warning that existing installs will stop working.
Invoices: Access and download your invoices for platform fees once billing is fully configured. This helps you keep track of your expenses related to using Member Kitchens.
Cancellation and Member Apps
If you decide to cancel your platform subscription, the system may guide you through the implications for your members' subscriptions to your app. Be sure to read any confirmation messages carefully. If you're unsure about the consequences, reach out to Member Kitchens support for clarification before taking any irreversible actions.
Support
For any questions regarding charges, contracts, or enterprise arrangements, please use the support channels provided to your organization. This ensures you receive the assistance you need for your specific situation.