Platform 2 Guide — This article applies to the new platform. Looking for classic platform docs? Browse the Platform 1 collection.
Why: Enhance your members' experience by providing them with an installable app that they can access directly from their devices. This feature allows for a more seamless and engaging interaction with your content.
Navigate: App Station > App Settings > Advanced > Mobile App
Quick Start
Go to App Station and select App Settings.
Click on Advanced and then select Mobile App.
Upload your app icon (minimum 512x512 pixels).
Submit your request for PWA setup.
Wait for confirmation that your PWA is enabled.
Detailed Sections
What is an Installable App?
An installable app, also known as a Progressive Web App (PWA), allows your members to install your app directly on their mobile devices. This provides them with an app-like experience, making it easier to access your content anytime.
Customizing Your Installable App
As an admin, you can customize several aspects of your installable app to align with your brand:
App Icon: Upload a square image that represents your app. Ensure it meets the minimum size requirement of 512x512 pixels.
Splash Screen: This is the screen that appears when the app is launched. It should be visually appealing and represent your brand.
App Name: Choose a name for your app that reflects your brand and content.
How Members Install the App
Once your PWA is set up, members can install the app directly from their devices. Here’s how:
Members will see an Install App option in their avatar dropdown menu.
They can also visit the dedicated installation page by navigating to
/app-install.After installation, the app will appear on their home screen, just like any native app.
Managing Your PWA Request
After submitting your PWA setup request, you can check the status in the Mobile App section of the App Settings. The request can have the following statuses:
Pending: Your request has been submitted and is awaiting processing.
In Progress: The setup is currently being configured.
Completed: Your PWA is successfully set up and enabled.
Important Notes
Members can manage push notifications through their profile settings after installing the app.
Ensure your app icon meets the required specifications to avoid any issues during the setup process.
You can only have one PWA per app, so make sure to choose your icon and name carefully.
Troubleshooting Common Issues
If members encounter issues with the installable app, consider the following:
Ensure that the app icon is uploaded correctly and meets the size requirements.
Check if the PWA request status is marked as Completed.
If installation prompts do not appear, verify that the PWA feature is enabled in your app settings.