Platform 2 Guide — This article applies to the new platform. Looking for classic platform docs? Browse the Platform 1 collection.
Why: Enhance member engagement by offering rewards that motivate participation and interaction within your app. By configuring various reward types, you can create a dynamic experience that keeps your members coming back.
Navigate: App Station > Settings > Content Settings > Gamification > Rewards tab
Quick Start
Click the Rewards tab in the Gamification settings.
Click Add Reward to create a new reward.
Select the Reward Type from the dropdown menu.
Fill in the required fields, including Points Cost and any optional settings.
Click Save to activate the reward.
Detailed Sections
Overview of Reward Types
Member Kitchens offers five types of rewards that you can configure for your members:
Manual Fulfillment
Promo Code
Content Grant
Gift Membership
Access Level Grant
1. Manual Fulfillment
This reward type requires you, as the admin, to fulfill the reward manually after a member claims it. The claim status will show as PENDING until you mark it as fulfilled.
Instructions: Provide any specific instructions for the member in the rewardValue field.
2. Promo Code
This option automatically generates a single-use discount code when a member claims the reward. The code will be displayed to the member and sent via email.
Discount Type: Choose between a percentage or fixed amount.
Discount Value: Specify the amount or percentage off.
3. Content Grant
Automatically enrolls the claiming member in a course or journey. This is a great way to provide educational content as a reward.
Grant Type: Select whether the reward is for a COURSE or JOURNEY.
Content ID: Enter the ID of the course or journey.
4. Gift Membership
Allows a member to gift a subscription to someone else. You will need the recipient's email address at the time of claim.
Recipient Email: Required to send the gift.
Recipient Name: Optional field for personalization.
Recipient Message: Optional field for a personal note.
5. Access Level Grant
This new feature allows you to grant one or more access levels to the claiming member immediately.
Access Level Selection: Choose from the multi-select list of available access levels.
Expires After (Days): Set an expiration period for the access. Leave this field blank for permanent access.
Additional Reward Configuration
Points Cost: This field determines how many points a member must spend to claim the reward.
Max Claims: Optionally limit the total number of claims for this reward across all members.
Expiry Date: Set an expiration date for the reward if desired.
Toggle Active/Inactive: You can turn rewards on or off as needed.
Managing Reward Claims
You can review all claims made by members in the Reward Claims queue.
Navigate: App Station > Inbox > Reward Claims
Here, you can see all claims and take actions such as fulfilling or rejecting manual rewards.
Conclusion
By effectively configuring rewards, you can create an engaging experience that encourages your members to participate more actively in your app. Experiment with different reward types to see what resonates best with your audience.