Platform 2 Guide — This article applies to the new platform. Looking for classic platform docs? Browse the Platform 1 collection.
Why: Enhance member engagement and satisfaction by offering a variety of rewards that they can claim using points. This feature allows you to create a dynamic rewards system that motivates your members to participate more actively.
Navigate: App Station > Features > Gamification > Rewards tab
Quick Start
Click the Rewards tab in the Gamification section.
Click Add Reward to create a new reward.
Fill in the Name, Description, and select the Reward Type.
Set the Points Cost, and configure any optional settings like Max Claims and Expires after (days).
Click Save to activate the reward.
Detailed Sections
Reward Types
You can create various types of rewards for your members. Here’s a breakdown of each type:
1. Manual Fulfillment
This type requires you to deliver the reward manually after a member claims it. The claim status will show as PENDING until you fulfill it.
Instructions: Provide any specific instructions for the member in the rewardValue field.
2. Promo Code
Automatically generates a single-use discount code when claimed. The code is displayed to the member and sent via email.
Configuration: Set the discount type (e.g., percentage) and the discount value.
3. Content Grant
Automatically enrolls the member in a course or journey upon claiming the reward.
Configuration: Specify the grant type (course or journey) and the content ID of the course or journey.
4. Gift Membership
Allows a member to gift a subscription to someone else. You’ll need the recipient's email at the time of claim.
Configuration: Include optional fields for the recipient's name and a personal message.
5. Access Level
Grants one or more access levels directly to the claiming member. You can select from a multi-select list of available access levels.
Configuration: You can set an optional Expires after (days) field. Leave it blank for permanent access.
Additional Settings
Points Cost: This is the number of points required for a member to claim the reward.
Max Claims: Optionally limit the total number of claims for this reward globally (not per user).
Expiry Date: Set an expiration date for the reward if applicable.
Toggle Active: You can enable or disable rewards as needed.
Managing Reward Claims
You can review all reward claims at App Station > Member Interactions > Reward Claims. Here, you can:
View claims by status: All, Pending, Fulfilled, or Rejected.
Fulfill or reject claims that are pending, adding any admin notes if necessary.
Points Cost and Configuration
When creating a reward, ensure you set a reasonable Points Cost based on the value of the reward. The Max Claims setting helps manage how many times a reward can be claimed, which can create scarcity and increase engagement.
Tips for Effective Reward Management
Tip: Regularly review the performance of your rewards and adjust the points cost or availability based on member engagement and feedback.
By configuring a variety of rewards, you can create a more engaging experience for your members, encouraging them to participate more actively in your app.