Platform 2 Guide — This article applies to the new platform. Looking for classic platform docs? Browse the Platform 1 collection.
Why: Keep your members informed and engaged by sending announcements with rich content and allowing them to react. This feature enhances communication and fosters community interaction.
Navigate: App Station > Members & Engagement > Announcements
Quick Start
Click the Announcements tab in the Members & Engagement section.
Click Create Announcement to draft a new message.
Add your content, including media if desired.
Set the visibility and access level options.
Click Send to deliver your announcement to members.
Creating Announcements
Announcements are a powerful way to communicate with your members. You can send rich messages that include images, videos, and links to other content. Here’s how to create an announcement:
Access the Announcements Page: Go to the Members & Engagement section in the App Station and select the Announcements tab.
Create a New Announcement: Click on the Create Announcement button. You will be taken to the announcement editor.
Draft Your Message: Enter your announcement title and body. You can also add media such as images or videos to make your announcement more engaging.
Set Visibility Options: Choose who can see the announcement. You can target specific access levels or make it visible to all members.
Send the Announcement: Once you’re satisfied with your announcement, click Send. Note that once an announcement is sent, it cannot be edited.
Note: You can preview how the announcement will appear to members by clicking the Preview button. This allows you to see the member popup without dismissing it for anyone.
Welcome Messages
Welcome messages are a special type of announcement shown to members upon their first login. Here are some important points about welcome messages:
One per Access Level: You can have one welcome message for each combination of access levels. If your kitchen has only one access level, you can only create a single welcome message.
Personalization: You can include a placeholder for the member's name in the welcome message. If the member has provided their first name, it will be displayed; otherwise, the placeholder will be removed.
Reaction System
Members can react to sent announcements using emoji. Here’s how the reaction system works:
Reactions: Members can choose from a set of 5 configurable emoji to express their feelings about an announcement. Each member can react once per announcement, and clicking the same emoji again will remove their reaction.
Reaction Counts: You can choose to display the number of reactions for each emoji. This feature encourages engagement and shows how members feel about your announcements.
Default Emoji Set
The default emoji set includes:
😍 Love/Excellent
👍 Positive/Like
😐 Neutral
😕 Confused/Uncertain
👎 Negative/Dislike
You can customize the emoji set in the engagement settings.
Important Notes
Sent Announcements: Once an announcement is sent, it cannot be edited. However, you can still preview it to see how it looks to members.
Direct Access: If you want to give specific members access to certain announcements, you can use content grants.