Platform 2 Guide — This article applies to the new platform. Looking for classic platform docs? Browse the Platform 1 collection.
Why: Keep your members informed and engaged by utilizing notifications effectively. This feature allows you to communicate important updates, feedback, and content releases, enhancing the overall member experience.
Navigate: App Station > Settings > Engagement > Interactions > Notifications tab
Quick Start
Go to the Notifications tab in the Engagement settings.
Configure the notification channels (email, push) for each event type.
Set preferences for meal plan notifications in the Publishing tab.
Enable wellness alerts for member feedback and goal settings.
Review member notification preferences in the Members section.
Detailed Sections
Notification Types
Notifications in your app can be categorized into several types, including:
In-App Notifications: Alerts for user activities like comments, forum mentions, and content updates.
Email Notifications: Updates sent via email for various events like new meal plans or blog posts.
Push Notifications: Instant alerts sent to members' devices for immediate engagement.
Configuring Notification Settings
You can manage notification settings for your app from the Notifications tab in the Engagement settings. Here’s how:
Channel Settings: Control which notification channels (email, push) are available for each event type. By default, both channels are enabled for all event types.
Supported Event Types:
MEAL_PLAN_PUBLISHED: Notify members when a new meal plan is published.COURSE_MODULE_UNLOCKED: Notify members when a new course module becomes available.WELLNESS_FEEDBACK: Notify members when their coach sends feedback.More event types can be configured similarly.
Meal Plan Publishing Options: In the Publishing tab of the meal plan settings, you can choose to suppress email and push notifications for the next publish. This option saves immediately on the draft and is honored when you publish now or schedule the meal plan. In-app notifications will still appear.
Wellness Alerts
Wellness alerts are crucial for keeping members informed about their coaching interactions. Here’s how they work:
Members receive notifications when a coach sends feedback or sets a goal. These alerts open the coaching thread drawer on the member's home screen.
Coaches are notified when a member shares a check-in (once per day) or turns on sharing.
Members can also be notified when a new course module unlocks. They can turn off these notifications under Profile > Notifications.
Viewing Member Preferences
As an admin, you can view a member's email and push notification preferences without editing them. To do this:
Navigate to Members in the App Station.
Click on the specific member to view their Overview.
In the collapsed Notification settings section, you can see their preferences.
Community Notifications
For community engagement, new members automatically follow categories they can see, and notifications are sent for new topics in those categories. Here are some key points:
Free members who cannot access a members-only forum will have forum notifications turned off.
When you create a new category, existing members who can see it will automatically start following it.
You can opt existing members into forum notifications using the Opt in existing members tool in the Community settings.
Important Notes
All notifications are designed to enhance member engagement without overwhelming them. Members can manage their preferences under Profile > Notifications.
Notifications for member-created meal plans are not sent to avoid confusion.
Ensure that your notification settings align with your content strategy to maximize engagement.