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Community Forum

Community Forum Why: Foster a vibrant community by enabling discussions among your members. The community forum allows members to engage, ask quest...

Written by Ken Truesdale

Platform 2 Guide — This article applies to the new platform. Looking for classic platform docs? Browse the Platform 1 collection.

Why: Foster a vibrant community by enabling discussions among your members. The community forum allows members to engage, ask questions, and share experiences, enhancing their connection to your content and each other.

Navigate: App Station > Community > Forum

Quick Start

  1. Go to the Community section in App Station.

  2. Click on Categories to create or manage discussion categories.

  3. Set your Forum Settings to define moderation preferences and other configurations.

  4. Monitor discussions and manage posts through the Moderation Panel.

  5. Encourage members to participate by promoting the forum!


Overview of the Community Forum

The community forum is a powerful tool that allows your members to create topics, post replies, and engage in discussions. Here’s how it works:

Key Features

  • Categories: Organize discussions into categories that you define.

  • Topics & Posts: Members can create topics and reply to existing ones, with support for quoting other posts.

  • Rich Text Editor: Use formatting options like bold and italics, and upload images in posts.

  • Content References: Members can link to recipes, meal plans, and other resources within their discussions.

  • Emoji Reactions: Members can react to posts with a selection of emojis.

  • Gamification: Track member activity through post counts, badges, and leaderboards.

  • Moderation Tools: Configure moderation settings, manage user reports, and oversee discussions.

Configuring Forum Settings

As an admin, you can customize the forum settings to suit your community's needs. Here’s how to access and modify these settings:

  1. Navigate to the Community section in App Station.

  2. Click on Settings to view the forum configuration options.

  3. Adjust the following settings:

    • Moderation Mode: Choose from options like immediate publication or requiring admin approval for posts.

    • Allowed Reactions: Select which emoji reactions members can use.

    • Content References: Enable or disable the ability for members to link to other content types.

    • Direct Messages: Decide whether members can send direct messages to admins.

    • Post Length Limits: Set minimum and maximum lengths for posts.

Tip: Setting a clear moderation mode can help maintain a positive environment in your forum.

Moderating Discussions

Moderation is essential for maintaining a healthy community. Here’s how to manage discussions effectively:

Accessing the Moderation Panel

  • Go to the Community section and select Moderation to access the moderation tools.

  • You will find three tabs:

    • Approval Queue: Review topics and posts awaiting approval.

    • All Posts: View all posts across different statuses (published, pending, hidden).

    • Reports: Manage user-submitted reports on posts.

Managing Posts

  • Approve or Reject: Approve pending posts to make them visible to all members or reject them if they don’t meet community standards.

  • Hide or Show: You can hide posts from members or restore them as needed.

  • Delete: Remove posts or topics that are no longer relevant.

Note: Admins always have access to all content, regardless of the moderation settings.

Encouraging Community Engagement

To make the most of your community forum, consider these best practices:

  • Create Clear Categories: Define categories that reflect the interests of your members.

  • Promote Participation: Encourage members to start discussions and share their experiences.

  • Utilize Badges: Award badges for participation milestones to motivate members.

  • Monitor Activity: Regularly check the moderation panel to address any issues promptly.

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