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Why: Customize your email sender name and address to enhance your branding and improve email deliverability. This helps your members recognize your communications and builds trust.
Navigate: App Station > App Settings > Advanced > Email Sender
Quick Start
Click App Station in the sidebar.
Select App Settings and then go to Advanced.
Click on Email Sender.
Enter your Sender Email Address and Sender Display Name.
Click Create Sender to register your email.
Detailed Steps
1. Access Email Sender Settings
To begin, navigate to the Email Sender settings in your App Station. This is where you can configure the email address and name that will appear in your transactional emails.
2. Enter Sender Details
In the Email Sender settings, you will need to fill out the following fields:
Sender Email Address: This is the email address from which your notifications will be sent (e.g.,
[email protected]).Sender Display Name: This is the name that will appear in the "From" field of your emails (e.g., "Mary's Kitchen").
After entering these details, click the Create Sender button to register your email with the email service.
3. Confirm Email Ownership
Once you click Create Sender, a confirmation email will be sent to the address you provided. To complete the setup:
Check the inbox of the sender email address.
Click the confirmation link in the email.
The confirmation status will change from "Pending" to "Confirmed".
Note: If the email address belongs to someone else, coordinate with them to ensure they click the confirmation link.
4. Add DNS Records
After confirming the email, you will need to add two DNS records to your domain:
DKIM Record (Required)
Type: TXT
Host:
20231001._domainkey.yourdomain.comValue:
v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3...
Return-Path Record (Required)
Type: CNAME
Host:
pm-bounces-mkValue:
pm.mtasv.net
5. Wait for DNS Propagation
After adding the DNS records, it may take anywhere from 15 minutes to 48 hours for the changes to propagate. During this time, the status will show as "Pending," and emails will default to the shared sender address.
6. Verify DNS Records
Once you believe the DNS changes have propagated, click Check Verification Status in the Email Sender settings. You should see:
Email Confirmed: ✓
DKIM Verified: ✓
Return-Path Verified: ✓
Status: VERIFIED
Important: All three requirements (email confirmation, DKIM, and Return-Path) must be completed for your custom sender to become active.
How It Works
Until your custom sender is fully verified, notification emails will be sent from the default address. You can configure a Reply-To address on the Email Sender page, which will be used until the custom sender is verified. After verification, replies will go directly to your verified sender address.
Troubleshooting
If you encounter issues, here are some common troubleshooting tips:
DNS Not Verifying: Wait longer (up to 48 hours) and ensure you copied the exact values without extra spaces.
Email Still Shows Default Sender: Make sure all verification steps are complete and check the verification status again.
Can't Create Multiple Senders: Each app can only have one active sender signature. To change it, delete the existing sender and create a new one.