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Why: Customize your email sender name and address to enhance your branding and improve email deliverability. This helps ensure your members recognize your communications and trust your app.
Navigate: App Station > App Settings > Email
Quick Start
Click on App Settings in the left sidebar.
Select Email from the menu.
Enter your Sender Email Address (e.g.,
[email protected]).Enter your Sender Display Name (e.g., "Mary's Kitchen").
Click Create Sender to register your email.
Detailed Steps
1. Access Email Sender Settings
To start configuring your email sender, navigate to the Email settings in the App Station. This is where you can set up your custom sender details.
2. Enter Sender Details
You will need to provide the following information:
Sender Email Address: This is the email address from which your notifications will be sent. For example, you might use
[email protected].Sender Display Name: This is the name that will appear in the "From" field of the emails your members receive. For instance, you could use "Mary's Kitchen".
Once you have filled in these details, click the Create Sender button to register your email with the email service.
3. Confirm Email Ownership
After clicking Create Sender, a confirmation email will be sent to the email address you provided. To complete the setup:
Check the inbox of the sender email address.
Click the confirmation link in the email to verify ownership.
Once confirmed, the status will change from "Pending" to "Confirmed". If the email address belongs to someone else, make sure to coordinate with them to ensure they click the confirmation link.
4. Add DNS Records
After confirming your email, you will need to add two DNS records to your domain:
DKIM Record (Required)
Type: TXT
Host:
20231001._domainkey.yourdomain.comValue:
v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3...
Return-Path Record (Required)
Type: CNAME
Host:
pm-bounces-mkValue:
pm.mtasv.net
5. Wait for DNS Propagation
Keep in mind that DNS changes can take anywhere from 15 minutes to 48 hours to propagate. During this time, the status will show as "Pending," and emails will be sent from the default sender address.
6. Verify DNS Records
Once you believe the DNS records have propagated, click Check Verification Status in the Email settings.
You will need to ensure that all three requirements are met for the custom sender to become active:
Email Confirmed: ✓
DKIM Verified: ✓
Return-Path Verified: ✓
Note: All three must be completed for your custom sender to be used.
Additional Information
While your custom sender is not fully verified, notification emails will be sent from the default email address. You can set a Reply-To address on the Email Sender page to ensure replies go to the right place until verification is complete.
Each app can only have one active sender signature. If you need to change it, you must delete the existing sender before creating a new one.