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Customizing Email Templates

Customizing Email Templates Why: Enhance member engagement by personalizing email notifications. Customizing your email templates ensures your subs...

Written by Ken Truesdale

Platform 2 Guide — This article applies to the new platform. Looking for classic platform docs? Browse the Platform 1 collection.

Why: Enhance member engagement by personalizing email notifications. Customizing your email templates ensures your subscribers receive relevant and branded communications, improving their overall experience with your app.

Navigate: App Station > Templates > Email Templates

Quick Start

  1. Go to the Email Templates section in App Station.

  2. Select the Notifications tab.

  3. Choose the email template you want to customize (e.g., Meal Plan Published).

  4. Edit the Subject Line and Email Body using available template variables.

  5. Click Save to apply your changes.


Detailed Sections

Overview of Email Templates

In Member Kitchens, you can customize various email notifications sent to your members. This includes emails for:

  • New meal plans

  • New blog posts

  • Forum activity

  • Admin announcements

  • Journey step unlocks

  • Renewal reminders

Each email type can be personalized with specific subject lines, body content, and push notification text.

Customizable Email Types

Here are the main email types you can customize:

Event Type

Default Subject

Meal Plan Published

"New Meal Plan: {{contentTitle}}"

Blog Post Published

"New Post: {{contentTitle}}"

Forum New Topic

"New Topic in {{categoryName}}: {{topicTitle}}"

Forum Topic Activity

"New Reply in {{topicTitle}}"

Admin Announcement

"{{title}}"

Journey Step Unlocked

"{{journeyTitle}}: {{stepTitle}} is now available"

Template Variables

You can use the following variables to personalize your email templates:

Variable

Description

{{appName}}

Your app's name

{{contentTitle}}

Title of the published content

{{title}}

Title of the admin announcement

{{firstName}}

Member's first name

{{renewalDate}}

Date of the subscription renewal

{{renewalAmount}}

Amount to be charged on renewal

{{interval}}

Billing interval (e.g., monthly, yearly)

{{appUrl}}

Link to your app's homepage

Editing Email Templates

To edit an email template:

  1. Navigate to the Email Templates section in App Station.

  2. Select the Notifications tab.

  3. Click on the template you want to customize.

  4. Modify the Subject Line and Email Body using the rich text editor. You can insert template variables where appropriate.

  5. Adjust the Button Label for any call-to-action buttons.

  6. For push notifications, edit the Push Notification Body to provide a brief message (under 100 characters recommended).

  7. Click Save to apply your changes.

Previewing Changes

You can preview your changes before sending them to members:

  • Use the Test Email feature to send a sample email to yourself. This allows you to see how the email will look with the content and variables you've set.

Renewal Reminder Template

The Renewal Reminder email is particularly important for keeping your members informed about their subscriptions. This template includes:

  • Subject Line: Customize with variables like {{appName}}, {{firstName}}, {{offerName}}, {{renewalDate}}.

  • Email Body: Include details about the renewal amount and interval.

  • Button Label: Set a custom label for the "Manage Subscription" button.

This template is used for all subscription offers, and you can manage its settings under the Member Emails tab in the Email Templates section.

Important Notes

  • Ensure that sending is enabled for each offer in the Offers settings to allow renewal reminders to be sent.

  • Remember that all template changes should be saved to take effect.

Related Features

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