Platform 2 Guide — This article applies to the new platform. Looking for classic platform docs? Browse the Platform 1 collection.
Why: Personalize your communication with members by customizing email notifications. Tailored emails enhance engagement and ensure your subscribers receive relevant updates in a familiar tone.
Navigate: App Station > Templates > Email Templates
Quick Start
Go to the Email Templates section in App Station.
Select the Notifications tab to view customizable email templates.
Click on the email type you want to customize (e.g., Meal Plan Published).
Edit the Subject Line, Email Body, and Button Label as needed.
Click Save to apply your changes.
Detailed Sections
Overview of Customizable Email Templates
In Member Kitchens, you can customize various email notifications sent to your members. This includes emails for:
New meal plans
New blog posts
Forum activity
Admin announcements
Journey steps and course modules
Wellness feedback and goals
Each email type has a default subject line and body that you can modify to better fit your brand and messaging style.
Editing Email Templates
To customize an email template:
Navigate to the Email Templates section in App Station.
Click on the Notifications tab.
Select the specific email type you want to edit.
Each template includes the following editable fields:
Subject Line: This is the title of the email that members will see in their inbox.
Email Body: Use the rich HTML editor to create engaging content. You can include variables to personalize the message.
Button Label: Customize the text on the call-to-action button. If left blank, the default text will be used.
Available Template Variables
You can use the following variables in your email templates to personalize content:
{{appName}}: Your app's name{{firstName}}: The member's first name{{contentTitle}}: The title of the published content (e.g., meal plan, blog post){{journeyTitle}}: The title of the journey{{stepTitle}}: The title of the unlocked step{{offerName}}: The name of the subscription offer{{renewalDate}}: The date of the upcoming renewal{{renewalAmount}}: The amount to be charged on renewal{{interval}}: The billing interval (e.g., monthly, yearly){{appUrl}}: The URL of your app
Tip: Use variables to create a more personalized experience for your members. For example, addressing them by their first name can increase engagement.
Previewing Changes
After making changes to an email template, you can preview how it will look when sent to members. This is a great way to ensure your formatting and content appear as intended.
Look for the Preview option in the template editor.
Click it to generate a sample email using the current template settings.
Renewal Reminder Template
The Renewal Reminder email is a specific template that can be customized for all subscription offers. This template includes the following variables:
{{appName}}{{firstName}}{{offerName}}{{renewalDate}}{{renewalAmount}}{{interval}}{{appUrl}}
The call-to-action button in this email will direct members to manage their subscriptions at /billing/manage-subscription.
Note: Ensure that sending is enabled for the renewal reminder in the Offers settings for each subscription offer.
Saving and Resetting Templates
Once you are satisfied with your changes, click Save to apply them. If you need to revert to the original template content, you can use the Reset to Defaults option.
Important Considerations
All email templates are branded according to your app's visual identity, including logo and color scheme.
Ensure that your email content is clear and concise to maintain member engagement.
Regularly review and update your email templates to reflect any changes in your offerings or messaging strategy.