Platform 2 Guide — This article applies to the new platform. Looking for classic platform docs? Browse the Platform 1 collection.
Why: Connecting Stripe allows you to accept payments and manage subscriptions seamlessly, enhancing your members' experience and streamlining your revenue process.
Navigate: App Station > Settings > Integrations > Stripe
Quick Start
Click on Integrations in the App Station.
Select Stripe from the list of integrations.
Choose to Connect Existing Account or Create New Account.
Follow the prompts to authorize the connection to your Stripe account.
Set up your offers and pricing in the Offers section.
Detailed Setup Instructions
Connecting Stripe
To start accepting payments, you need to connect your Stripe account. You have two options:
Connect Existing Account: If you already have a Stripe account, click this option. You'll be redirected to Stripe's OAuth login page to authorize the connection.
Create New Account: If you don’t have a Stripe account, select this option. It will guide you through the account creation process and authorize the connection in one step.
Configuring Your Stripe Account
After connecting your Stripe account, you need to configure your offers and pricing:
Create Products and Prices: In your Stripe Dashboard, create the products and set the pricing for your subscriptions. This includes defining any recurring charges or one-time fees.
Set Up Webhooks (Optional): While not required, setting up webhooks allows you to receive real-time updates from Stripe about events like successful payments or subscription changes.
Setting Up Offers
Once your Stripe account is connected, you can create offers for your members:
Go to the Offers section in the App Station.
Click on Create Offer.
Fill in the necessary details, including the pricing that corresponds to what you set up in Stripe.
Save your offer.
Understanding Payment Flow
When a member subscribes to an offer:
A new Stripe customer is created automatically.
A subscription is initiated based on the offer selected.
Payments are processed through Stripe, and you can monitor transactions in your Stripe Dashboard.
Monitoring Payments
You can track payment success rates, customer creation, and subscription metrics directly in your Stripe Dashboard. This helps you understand your revenue flow and member engagement.
Troubleshooting Common Issues
Payment Element Not Loading: Ensure your API keys are correctly set up in the Stripe settings.
Setup Intent Creation Fails: Verify that your Stripe account is properly connected and that you have the necessary permissions.
Payment Confirmation Fails: Check the client secret and ensure that the payment method is valid.
For additional support, you can refer to the Stripe Support or consult the Stripe Documentation.