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Why: Encourage your members to share their experiences by prompting them for Google reviews. This not only enhances your app's visibility but also builds trust with potential subscribers.

Navigate: App Station > Settings > Engagement > Interactions > Google Reviews

Quick Start

Go to App Station > Settings > Engagement > Interactions.
Enable the Google Reviews prompt.
Paste your Google review link from your Google Business Profile.
Choose an engagement milestone trigger and set the threshold.
Optionally, customize the prompt title and message.

Detailed Setup Instructions

1. Enable the Google Review Prompt

To start, navigate to the Google Reviews section in your App Station. Here’s how:

Go to App Station.
Click on Settings.
Select Engagement.
Click on Interactions.
Find and enable the Google Reviews prompt.

2. Connect Your Google Review Link

You’ll need to paste your Google review link into the settings. Here’s how to find it:

Sign in to your Google Business Profile.
Select your business.
Click on Get more reviews or Ask for reviews.
Copy the review link provided by Google.

Once you have the link, return to the Google Reviews settings in App Station and paste it in the designated field. No API keys or developer tools are needed.

3. Set Engagement Milestone Triggers

Choose an engagement milestone that will trigger the review prompt. You can select from the following options:

Favorites: When members favorite content.
Streak: When members maintain a streak of activity.
Content Completed: When members complete specific content.
Recipes Rated: When members rate recipes.

Set the threshold for each trigger to determine when the prompt will appear.

4. Customize the Prompt Title and Message

You can personalize the prompt that members see. The default title is “Enjoying {appName}?” You can customize this by:

Entering a new title in the custom prompt title field.
Adding a custom message in the custom prompt message field.

Use the placeholder {appName} to automatically include your app's name in the prompt.

5. Member Interaction Rules

Each member will receive only one prompt per session after they have clicked or tapped at least three times.
The prompt consists of a two-step satisfaction flow:
- Positive Path: If members respond positively, they will be directed to leave a review on Google.
- Negative Path: If they indicate dissatisfaction, they can provide private feedback while still seeing the Google review link.

6. Review Feedback Management

You can view member feedback in the Review Feedback section. To access it:

Go to App Station.
Click on Member Interactions.
Select Review Feedback.

Here, you can see a summary of total prompts shown, accepted reviews, feedback given, and dismissed prompts. You can also filter by status and satisfaction level.

7. Exclusions

Members who have scheduled subscription cancellations will not receive the review prompt. This ensures that feedback comes from engaged members who are actively using your app.