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Why: Encourage your members to share their experiences and help improve your app's visibility on Google. This feature allows you to gather valuable feedback while promoting your app through Google reviews.
Navigate: App Station > Settings > Engagement & Community > Google Reviews
Quick Start
Go to App Station and select Settings.
Click on Engagement & Community and then Google Reviews.
Paste your Google review link from your Google Business Profile.
Choose an engagement milestone trigger and set the threshold.
Optionally, customize the prompt title/message using the
{appName}placeholder.
Detailed Setup Instructions
1. Enable the Google Review Prompt
To get started, navigate to the Google Reviews settings in your App Station:
Go to App Station > Settings > Engagement & Community > Google Reviews.
Here, you can enable the Google Review prompt for your app.
2. Connect Your Google Review Link
You need to provide a link that directs members to leave a review on Google. Follow these steps to find your link:
Sign in to your Google Business Profile.
Select your business.
Open the Get more reviews or Ask for reviews section.
Copy the review link provided by Google (it usually looks like
https://g.page/r/…/review).Paste this link into the Google Reviews settings in your App Station.
No API keys or developer tools are needed for this process.
3. Choose an Engagement Milestone Trigger
You can set the Google Review prompt to appear based on specific engagement milestones. Choose from the following triggers:
Favorites Count: Based on how many recipes members have favorited.
Streak Days: Based on the number of consecutive days members have engaged with your app.
Content Completed: Based on the completion of content like courses or journeys.
Recipes Rated: Based on how many recipes members have rated.
Set the threshold for each trigger to determine when the prompt will appear.
4. Customize the Prompt Title and Message
You have the option to personalize the prompt that members see. The default title is “Enjoying {appName}?” You can customize this title or add a message using the {appName} placeholder, which automatically displays your app's name.
The settings auto-save as you edit, so feel free to experiment with different titles and messages.
5. Member Interaction and Feedback Flow
The Google Review prompt will only appear after a member has interacted with your app at least three times in a session. This helps ensure that the prompt is shown to engaged users.
Positive Response: If a member clicks "Yes, I love it!", they will be directed to leave a review on Google.
Negative Response: If they select "Not really," they can provide private feedback, while the Google review link remains visible.
Dismissal: Members can choose to dismiss the prompt without any feedback being recorded.
6. Review Feedback Management
You can view the feedback collected from members in the App Station:
Navigate to App Station > Member Interactions > Review Feedback. Here, you can see a summary of total prompts shown, accepted reviews, and feedback given.
7. Exclusions for Scheduled Cancellations
Members who have scheduled their subscription for cancellation will be excluded from receiving the Google Review prompt. This ensures that feedback is collected from engaged members who are likely to remain active.