Platform 2 Guide — This article applies to the new platform. Looking for classic platform docs? Browse the Platform 1 collection.
Why: Enhance member engagement and content quality by allowing your subscribers to share their feedback on recipes and other content. This system helps you understand what resonates with your audience and improve your offerings.
Navigate: App Station > Settings > Engagement > Interactions > Ratings
Quick Start
Go to App Station and select Settings.
Click on Engagement and then Interactions.
Select Ratings to configure your settings.
Enable ratings for desired content types and customize the star color.
Save your changes.
Understanding the Ratings System
The ratings system allows your members to rate content on a 1–5 star scale. Here's how it works:
Member Ratings
Star Ratings: Members can click on stars to provide a rating.
Feedback Requirement: If a member rates a recipe or content with 1 or 2 stars, they must provide feedback. For ratings of 3 stars or higher, feedback is optional but encouraged.
Public Comments: For ratings of 4 or 5 stars, members can choose to post their feedback as a public comment. This option is enabled by default and is separate from the private feedback that only admins can see.
Rating Approval Process
Auto-Approved Ratings: Ratings of 4 or 5 stars are automatically approved and immediately contribute to public averages.
Admin Review Required: Ratings of 1 to 3 stars are held for admin review. You can manage these ratings in the App Station > Inbox > User Ratings section before they affect averages.
Configuring Ratings
You can configure how ratings work for your app:
Go to App Station > Settings > Engagement > Interactions > Ratings.
Here, you can enable or disable ratings, select which content types can be rated, and customize the star color.
Tip: Consider enabling ratings for all content types to gather comprehensive feedback from your members.
Moderation and Management
Admin Inbox: All ratings that require moderation will appear in your admin inbox. You can approve, dismiss, or revoke ratings from there.
Daily Digest: Pending ratings are included in your daily admin digest email, helping you stay on top of member feedback.
Privacy and Visibility
Private Feedback: Feedback for ratings of 1 to 3 stars is only visible to admins.
Public Comments: For higher ratings, comments are visible to all members, providing social proof and encouraging engagement.
For more information on managing comments and their moderation, check out the Comments System.