Platform 2 Guide — This article applies to the new platform. Looking for classic platform docs? Browse the Platform 1 collection.
Why: Create structured, time-bound experiences for your members that guide them through content step-by-step, helping them achieve their goals while keeping them engaged.
Navigate: App Station > Content Library > Add Content > Journey or App Station > Content Library > Journeys > [Journey]
Quick Start
Click Add Content in the Content Library.
Select Journey from the dropdown.
Enter your journey details and click Create.
Add steps to your journey, linking content like recipes and resources.
Publish your journey when ready to start delivering content to members.
Overview of Journeys
Journeys are designed to provide a guided experience for your members, allowing them to progress through content over a set period. Each member can follow their own timeline, making journeys ideal for onboarding programs, structured courses, or challenges.
Key Features of Journeys
Personalized Progression: Each member starts from step 1, ensuring a tailored experience.
Content Dripping: Control when content is visible to members based on their progress.
Flexible Cadence: Choose between daily or weekly content unlocks.
Rich Text Messaging: Add optional rich-text content to each step for detailed instructions or encouragement.
Creating a New Journey
To create a journey, follow these steps:
Go to the Content Library and click Add Content.
Select Journey.
Fill in the journey details, including the title, description, and any initial settings.
Click Create to save your journey.
Adding Steps to Your Journey
Once your journey is created, you can add steps:
Open your journey from the Content Library.
Click on the Timeline tab.
Click Add Step.
Enter the step title, summary, and body content if needed.
Link relevant content (recipes, meal plans, resources) to the step.
Set the step's sort order to determine when it unlocks.
Step Content
Summary: A short teaser shown in the timeline.
Body: Rich-text content for detailed messaging without linking to library items.
Configuring Your Journey
Anchor Type
Choose how members will start your journey:
Enrollment-based: Members start from the day they enroll.
Calendar-based: Members start on a fixed date, ideal for seasonal challenges.
Cadence
Set how often steps unlock:
Daily: Members receive new content every day.
Weekly: New content is available each week.
Unlock Timing
Steps unlock at midnight in your app's configured timezone. This means members will see new content the next day at midnight, regardless of when they enrolled.
Managing Member Enrollment
Pre-Enrollment
You can enroll members while the journey is still in draft mode. This allows you to build the timeline without sending notifications or granting access until you publish the journey.
Publish Workflow: Once published, all pre-enrolled members will start fresh from step 1 on the publish date.
Adding Members
You can add members manually or in bulk:
Single Member: Use the Add Member option in the journey settings.
Bulk Enrollment: Use the Bulk Enroll feature on the Members tab to enroll multiple members at once.
Self-Enrollment
For published journeys, members can self-enroll. If they join an already-running journey, they will start from the current step without receiving notifications for past content.
Auto-Enrollment
When enabled, auto-enrollment will automatically enroll new members who are granted a qualifying access level in the future. Existing members will not be auto-enrolled; use the Bulk Enroll feature for them.
Member Experience
Members can track their progress through the journey. They will receive notifications as they unlock new steps, and they can see their completion percentage and next step unlock time.
Progress Tracking
Members can view their journey progress on their My Stuff page, which includes:
Current step index
Total steps in the journey
Percentage of completion